Close vs Crm
Frappe CRM is the stronger choice for teams that prioritize open-source code, self-hosting, extensible data models, and lead/deal workflows without per-user pricing. Close remains the better fit for sales organizations that need a more fully documented, integrated outbound workspace—particularly SMS, advanced dialers, AI-assisted calling, meeting intelligence, and detailed sales-performance reporting. Frappe covers a
Decision guide
The practical reasons to choose either option, based on documented capabilities.
Choose Crm if
- Technical teams requiring an AGPL-3.0 CRM they can self-host and modify
- Organizations needing custom fields, statuses, actions, or new data models
- Sales teams managing leads and deals through Kanban pipelines, tasks, notes, email, and calling integrations
Stay with Close if
- Built-in SMS is required; supplied Frappe sources document WhatsApp but not SMS coverage
- Power or predictive dialing and voicemail-drop workflows are operational requirements
- AI lead qualification, AI call assistance, or automated conversation summaries are required out of the box
Deployment and operations
Frappe CRM is AGPL-3.0 licensed and can be deployed on a self-managed server using its installation script or Docker Compose; managed hosting is also available through Frappe Cloud. The stable v1.x branch is documented as compatible with Frappe v15.x and v16.x and ERPNext v15.x and v16.x. Self-hosters are responsible for infrastructure and ongoing maintenance; Kubernetes support is not documented in the supplied material.
Migration considerations
Frappe CRM provides a Data Import Tool that accepts a file and supports field mapping, but the supplied sources do not document a Close-specific importer or compatibility layer. Teams should validate how Close records, activities, communications, custom fields, and attachments map before migration.
Feature fit
What Crm covers
- Lead and deal records
- Visual deal pipelines
- Email-linked conversations
- CRM calling and recording
- Tasks, notes, and activities
- Lead and workflow automation
- Custom fields and views
- Web-based lead capture
What’s different or missing
- No documented built-in SMS
- No documented power or predictive dialer
- No documented AI sales agent
- No documented AI meeting notes
- No documented revenue and rep-performance dashboards
Project snapshot
- GitHub stars
- 3,348
- Contributors
- 66
- Language
- Vue
- Last commit
- Aug 17, 2026
- Latest release
- Aug 13, 2026
Categories: Workflow Automation, Customer Relationship Management, Business Intelligence, Data Integration, Customer Data Platforms, Marketing Automation, Customer Support, Sales Intelligence
Sources and editorial review15 linked sources
Public documentation supports this comparison. Automation assists collection and classification; editorial standards and corrections remain the responsibility of Kris.
Fully featured, open source CRM
repository description · github.comFrappe CRM is a simple, affordable, open-source CRM tool designed for modern sales teams with unlimited users.
readme · github.comAll-in-One Lead/Deal Page: Consolidate all essential actions and details—like activities, comments, notes, tasks, and more—into a single page.
readme · github.comKanban View: Manage leads and deals visually with a drag-and-drop Kanban board.
readme · github.comTwilio: Integrate Twilio to make and receive calls from the CRM. You can also record calls.
readme · github.comWhatsApp: Integrate WhatsApp to send and receive messages from the CRM.
readme · github.comOpen the crm page at `sitename.localhost:8000/crm` in your web browser.
readme · github.comSelf Hosting: Follow these steps to set up Frappe CRM in production.
readme · github.comDocker: ... `docker compose up -d`
readme · github.comThe motivation behind building Frappe CRM stems from the need for a simple, customizable, and open-source solution tailored to modern business needs.
verdict · github.comKeep all leads, contacts, deals, and organizations organized in one place for a clear sales pipeline.
shared feature · frappe.ioTwilio: Integrate Twilio to make and receive calls from the CRM. You can also record calls. It is a built-in integration.
shared feature · github.comDeploy on your own server using our installation scripts. Great for companies with a tech team. AGPL-3.0 licensed.
deployment · frappe.iomain - v1.x | stable | v15.x & v16.x | v15.x & v16.x
deployment · github.comAnd if you already have existing lead data that you want to bulk import into Frappe CRM, you can do so using the Data Import Tool. Just upload your file and map the fields, and you’re good to go.
migration · frappe.io
